Burghley Veterinary Centre

Burghley Veterinary Centre describes itself as an independent practice and an RCVS accredited practice. The clinic states it provides 24-hour hospital care with dedicated nurses available around the clock, and also offers Vidivet for digital vet support.

From the latest reviews available, owners mention the practice handling short-notice surgery for a dog and dental work (including a full “start to finish” treatment experience). Review sentiment is mixed: several reviewers describe excellent care and communication (including working with an owner on a treatment plan that was manageable “medically and financially”), while others describe unhelpful service and a poor front-desk experience around appointment changes and delays.

Services

•24-hour hospital care with dedicated nurses available around the clock (as stated by the clinic).
•Digital vet support via Vidivet (as stated by the clinic).
•Surgery: a reviewer describes their dog receiving surgery “at very short notice.”
•Dental treatment: a reviewer reports their pet “had to have dental work.”

People

•Veterinary team and nurses (unnamed): one reviewer describes thorough diagnosis and treatment, with strong communication and flexibility in shaping a treatment plan that felt manageable both medically and financially.
•Reception/front desk (unnamed): one reviewer describes feeling unwelcome at reception, not being offered help when struggling to manage their dog at the door, and feeling blamed when asked to change appointment location/time; they also mention the clinician “Michelle” running late after being asked to arrive earlier.

Reviews

4.5 stars from 102 reviews. - Urgent care and procedures mentioned: short-notice surgery for a dog; dental work described as going well from start to finish.

•Communication and planning: one owner highlights clear communication and a treatment plan tailored to be manageable, including financially.
•Service experience is inconsistent: some describe an “amazing” team and exceptional care, while others report appointments being changed on the day, delays, and an unwelcoming reception experience.

Reviews for Burghley Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 102 we track in total. Recent reviews may not be representative of overall sentiment.

Tomás

a month ago

Amazing team of Vets and Nurses!

milly privett

3 weeks ago

Absolutely awful. Do not recommend unfortunately. If I could I wouldn’t even give this place one star.

3 months ago

N. L. Abraham

Exceptional service and care, for our dog who needed surgery at very short notice. Lovely to experience Burghley Vets back at its very best.

4 months ago

Emma Nicole Vacca

🌟🌟🌟🌟🌟 I cannot thank this incredible veterinary team enough for the care and compassion they’ve shown my dog. From the moment we arrived, it was clear that they truly care about both pets and their people. They were not only thorough and professional in diagnosing and treating my Daisy, but they also worked with me to make the treatment plan manageable — both medically and financially. The level of communication, empathy, and flexibility was beyond anything I expected. They made what could have been a really stressful time feel so much more manageable, and I genuinely felt supported every step of the way. My pooch is now on the mend, and it’s entirely thanks to their expert care. I’m eternally grateful to the team, and I honestly could not recommend them more highly. If you want a vet who will treat your pet like family, this is the place. I’ll never be going anywhere else. Thanks team!

5 months ago

Claire Mooney

a year ago

Not incredibly helpful

Susan Cook

Had my first appointment booked in today. They phoned this morning to say could I go to Deeping instead. I said I couldn’t she said it wasn’t much further to go implying it was my fault when they were changing things. My dog doesn’t travel well so that’s why I booked locally. She then said could I get there for 2.30 instead of 3.15 I said yes. Re-arranged and rushed around to accommodate. When got to reception the ladies were not welcoming. I needed to pick my dog up as she was trying to escape out door but struggling holding keys, phone etc and picking her up, there was no offer of help. Another dog came in and my dog started barking (as dogs sometimes do and a noise you would expect in the vets) and there were sighs from reception. Then having got me there early Michelle was running late! At which point I decided this was not going to be the best vets to look after my dog. Hope other people have a better experience but for me personally I didn’t and wouldn’t recommend

Grant s

2 years ago

Our fur baby had to have dental work. The treatmentshe received was fantastic. She was treated with the utmost respect. And-the staff were brilliant during the whole experience for our little girl. Great service from start to finish. Highly recommend.