Companion Care (Peterborough Bretton) Ltd T/A Vets4Pets
#15 Vet in Peterborough, Cambridgeshire
Companion Care (Peterborough Bretton) Ltd T/A Vets4Pets – Vets in Peterborough
Clinic Overview
Companion Care (Peterborough Bretton) Ltd trades as Vets4Pets and is a locally owned Vets4Pets practice (practice owners are listed on the site). The clinic describes itself as a modern, well‑equipped practice and lists on-site facilities including an in-house lab, pharmacy, digital x‑ray and ultrasound, plus an operating theatre and isolation unit. It treats dogs, cats and rabbits, and offers services such as dentistry, acupuncture and physiotherapy.
In the latest reviews available to us, owners report a mix of experiences: some mention supportive handling of anxious pets and thoughtful end-of-life touches (for example, an ink paw print and a small vial of fur after euthanasia), while others describe high costs, aftercare concerns following surgery, and dissatisfaction with blood test handling and turnaround.
Services
From the clinic website summary and available reviews, the practice mentions
- •Species seen: dogs, cats, rabbits
- •Diagnostics and monitoring: in-house laboratory (including biochemistry and haematology), blood pressure monitoring, x‑ray, ultrasound
- •Surgery and hospital facilities: operating theatre, isolation unit
- •Dentistry
- •Acupuncture (also referenced in a review as being offered)
- •Physiotherapy
- •Pharmacy (listed as a facility)
Out-of-hours/emergency: the website states that when the practice is closed, emergency care is provided through Vets Now Peterborough. One reviewer also describes being referred to an out-of-hours service at additional cost.
Training: listed in the structured clinic data as a Veterinary Nurse Training facility.
Pricing
Specific prices mentioned in reviews
- •Blood test: £250 (reviewer report)
- •Recommended further blood test: £370 (reviewer report)
(Other reviews describe bills “spiralling,” but without specific amounts.)
People
Named team members from the website include
- •Dr Holly Norman (JVP & Veterinary Surgeon) — the site notes interests in ophthalmology and dentistry.
- •Dr Laura Elder (JVP & Veterinary Surgeon) — the site notes interests in ultrasound and cardiology.
- •Additional veterinary surgeons listed: Dr Joanna Steele, Dr Andrea Cavallaro, Dr Daniela Puleo, Dr Sergiu Burdulea, Dr Alp Karaman.
- •Nursing team includes registered veterinary nurses and student veterinary nurses (names listed on the site), plus a Practice Manager and client care team.
From reviews that name individuals
- •Sue (receptionist) is specifically credited with helping make an anxious, stressed dog more comfortable, and with being supportive during visits.
Reviews
Google rating: 4.5 stars from 322 reviews. The - End-of-life support: one owner describes staff being “absolutely brilliant” during euthanasia and providing a paw print keepsake and a small vial of fur.
- •Handling anxious pets: one review describes front-desk staff going out of their way to help an anxious, nervous dog feel more comfortable, and vets being understanding during examination.
- •Busyness and waiting: one reviewer notes the team is “always busy” and says this can mean they are “never on time.”
- •Cost and aftercare disputes: a recent negative review describes surgery going OK but “shocking” aftercare, with costs increasing and dissatisfaction with the clinic’s complaints outcome.
- •Testing delays/administration issues: one reviewer reports a lost first blood sample, a two-week wait for results, and then being advised to repeat testing at additional cost.
- •Strongly negative accounts of injections/acupuncture: one reviewer alleges difficulty administering an injection and reports a very negative experience with acupuncture and subsequent illness; these claims are not corroborated elsewhere in the provided materials, but are part of the latest reviews we have.
Special Services
Animals Treated at Companion Care (Peterborough Bretton) Ltd T/A Vets4Pets
Animals We Treat
Companion Animals
Opening Hours – Companion Care (Peterborough Bretton) Ltd T/A Vets4Pets
Opening Hours
Hours
Reviews for Companion Care (Peterborough Bretton) Ltd T/A Vets4Pets
Note: Showing the 5 most recent Google reviews out of 322 we track in total. Recent reviews may not be representative of overall sentiment.
Jeanette Irwin
a month ago
Unfortunately my sister In laws cat had to be put to sleep, but the staff were absolutely brilliant, and the little gift they do of your pets paw print in ink and a small vial of their fur. Thank you
Susan Cooper
a month ago
I wouldn't leave any stars if I had a choice. Horrendous experience with this place surgery went OK but the after care was shocking.. cost spiralling out of control and we had no choice but to keep paying or were told that our lil one could potentially suffer.Referred to out of hours at additional costs ( who were amazing) where she was sent home as she didn't need to be there. I have now escalated this to a formal complaint and unsurprisingly the complaints service vets4pets have found in favour of their vets . If you can,always go to an independent veterinarian as these big companies just don't seem to care when people complain. So now contacting the VCMS .
Rupert vids
2 months ago
Susan Cooper
2 weeks ago
I wouldn't leave any stars if I had a choice. Horrendous experience with this place surgery went OK but the after care was shocking.. cost spiralling out of control and we had no choice but to keep paying or were told that our lil one could potentially suffer.Referred to out of hours at additional costs ( who were amazing) where she was sent home as she didn't need to be there. I have now escalated this to a formal complaint,but reading all the other reviews really don't hold out much hope. I just wish I had read the reviews first and gone elsewhere. Now I will wait for the bog standard response to my review :(
Gary Dodds
4 months ago
Great team, always busy, and very caring for your loved ones. This means that they are never on time, something you should happily handle.
Georgy Fournadjiev
5 months ago
Marek G
4 months ago
Catastrophe!!! Came down with my dog for blood test which costed me £250 the tests should tell us if there is something wrong with the dog. The first sample was lost so we had to come back for another one in few days, then we had to wait 2 weeks for the results. Then they told us that there might be problem with the liver but they are not sure. They recommended another blood test which would be £370🤯. Absolute ripe off the dog was fine they just want to earn money on us!!!!
vanessa winterburn
5 months ago
Took our 2 dogs in for routine annual meds/ jabs. My dogs create no fuss. However yesterday the blonde vet attempted to inject my poor dog 4 times, only managing to get half the dose in. When he screamed in pain, the vet had to take poor Bertie behind doors to complete the dose. When I asked her why she was having a problem, she claimed my dog was moving too much. A BARE FACED LIE TO MY FACE!!!!! My dog was perfectly still !!!! This was the last straw. In March, we took my Chihuahua in for pain killers injection. The vet suggested we try Accupunture for free. IT WAS DREADFULL!!! The vet jabbed my poor dog all over his body with the same needle, constantly pricking him, instead of gently placing needles in strategic places that you would expect with acupuncture. My poor Choccy looked traumatised. He developed swellings and breathing problems the next day, and long story short. He died the next day, at the emergency vets!!!!! We were given no reason why. But was quickly faced with a huge bill. No looking for another vet.
Stephen Wallace
2 years ago
Just have to say how amazing the staff are at this store. Sue the receptionist is lovely person and deserves a mention. As pictured below I have a German Shepherd, unfortunately he is very anxious and nervous. Making him loud and very stressed, she went out of her way to make him as comfortable as possible. We recently moved and made this our new vet and very happy we did. The Veterinarians that have had to examine him have also been very understanding with his behaviours. So all in all a great practise and store
Victoria Pusey (Toriarose)
4 years ago
Lovely staff (especially the ladies taking calls and running the front desk) reasonable prices and always quick to fit in an emergency any time I've had to ask. I've got 5 cats and have used this vets for the past few years and have never had a problem with them or their service. This is louie after his latest trip to vets4pets for a rat bite to the ear/head...he's an old man but won't stop bringing me presents!
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