Companion Care (Peterborough Bretton) Ltd T/A Vets4Pets

Companion Care (Peterborough Bretton) Ltd trades as Vets4Pets and is part of the Vets4Pets group. The practice offers a good range of on-site facilities, including an in-house lab, pharmacy, digital x-ray, ultrasound, operating theatre and isolation unit, and it treats dogs, cats and rabbits. Services listed include dentistry, acupuncture and physiotherapy, with out-of-hours care through Vets Now Peterborough.

Services

•Pets seen: dogs, cats and rabbits.
•Diagnostics and monitoring: in-house laboratory facilities including biochemistry and haematology, blood pressure monitoring, digital x-ray and ultrasound. Reviews also mention blood testing as part of recent clinical care.
•Surgery and clinical facilities: operating theatre, isolation unit and on-site pharmacy.
•Treatment and therapies: dentistry, acupuncture and physiotherapy. Reviews also refer to routine annual jabs/medication appointments and surgical care.
•Emergency cover: when the practice is closed, out-of-hours care is provided by Vets Now Peterborough. One review also mentions being referred to out-of-hours care after treatment.
•Training: listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The limited itemised pricing available includes a blood test at £250 and a recommended follow-up blood test at £370. Reviews are mixed on value: an older review describes prices as reasonable, while several more recent complaints mention spiralling costs and added expense linked to follow-up or out-of-hours care.

People

Named vets listed by the practice include Dr Holly Norman and Dr Laura Elder, both noted as JVPs and Veterinary Surgeons, alongside Dr Joanna Steele, Dr Andrea Cavallaro, Dr Daniela Puleo, Dr Sergiu Burdulea and Dr Alp Karaman. The site notes interests for Dr Holly Norman in ophthalmology and dentistry, and for Dr Laura Elder in ultrasound and cardiology. The wider team includes registered veterinary nurses, student veterinary nurses, a Practice Manager and a client care team. Reviews also specifically praise Sue, a receptionist, for helping an anxious dog feel more comfortable during visits.

Reviews

On Google, the practice has 4.5 stars from 323 reviews.

•Positive feedback highlights kind, supportive handling during difficult appointments, including one review praising the team’s care at euthanasia and the paw print and fur keepsakes provided afterwards.
•Owners also mention understanding treatment of anxious pets, with one reviewer specifically praising the front-desk support given to a nervous dog.
•Some reviews say the team is caring but very busy, with one owner noting that appointments can run late.
•Negative feedback includes complaints about surgery aftercare, rising costs, blood test delays or sample handling, and one separate very negative account of injection/acupuncture handling.

Reviews for Companion Care (Peterborough Bretton) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 323 we track in total. Recent reviews may not be representative of overall sentiment.

Susan Cooper

1 month ago

I wouldn't leave any stars if I had a choice. Horrendous experience with this place surgery went OK but the after care was shocking.. cost spiralling out of control and we had no choice but to keep paying or were told that our lil one could potentially suffer.Referred to out of hours at additional costs ( who were amazing) where she was sent home as she didn't need to be there. I have now escalated this to a formal complaint and unsurprisingly the complaints service vets4pets have found in favour of their vets . I have learnt today that a family friends dog had the same surgery my dog did in October, last week,and this practice we’re willing to charge them the cost of spaying a dog as they said they couldn’t afford it and would have to have their pet put to sleep, whilst I was encouraged to try to take out a Klarna loan and left to pay ten times their costs , so who exactly decides what animal is worth saving in an emergency ! Go elsewhere or at the very least get a second opinion .

Andrea Cavallaro

2 months ago

Jeanette Irwin

4 months ago

Unfortunately my sister In laws cat had to be put to sleep, but the staff were absolutely brilliant, and the little gift they do of your pets paw print in ink and a small vial of their fur. Thank you

Rupert vids

5 months ago

6 months ago

Gary Dodds

7 months ago

Great team, always busy, and very caring for your loved ones. This means that they are never on time, something you should happily handle.

Georgy Fournadjiev

8 months ago

Marek G

9 months ago

Catastrophe!!! Came down with my dog for blood test which costed me £250 the tests should tell us if there is something wrong with the dog. The first sample was lost so we had to come back for another one in few days, then we had to wait 2 weeks for the results. Then they told us that there might be problem with the liver but they are not sure. They recommended another blood test which would be £370🤯. Absolute ripe off the dog was fine they just want to earn money on us!!!!

vanessa winterburn

10 months ago

Took our 2 dogs in for routine annual meds/ jabs. My dogs create no fuss. However yesterday the blonde vet attempted to inject my poor dog 4 times, only managing to get half the dose in. When he screamed in pain, the vet had to take poor Bertie behind doors to complete the dose. When I asked her why she was having a problem, she claimed my dog was moving too much. A BARE FACED LIE TO MY FACE!!!!! My dog was perfectly still !!!! This was the last straw. In March, we took my Chihuahua in for pain killers injection. The vet suggested we try Accupunture for free. IT WAS DREADFULL!!! The vet jabbed my poor dog all over his body with the same needle, constantly pricking him, instead of gently placing needles in strategic places that you would expect with acupuncture. My poor Choccy looked traumatised. He developed swellings and breathing problems the next day, and long story short. He died the next day, at the emergency vets!!!!! We were given no reason why. But was quickly faced with a huge bill. No looking for another vet.