I am very disappointed to have to leave such a scathing review.
We used this veterinary practice for our kitten (vaccinations, neutering and microchipping), which was all standard. However, we brought him in a few days ago as he had some troubling symptoms and paid £49 to be told after 5 minutes and no tests or anything beyond a basic check that he's fine.
I feel they did not listened to my concerns at all and were eager to get me out of the door. They suggested no tests, only offered pain killers for him which made his symptoms worse as they did not ask me any follow up questions (I now know that he should not have taken this medication in his condition). I knew he was not fine as he was behaving so abnormally and was clearly in pain. So the next day I call again for an appointment only to be told again after a £49 fee that he's fine. And shoved out of the door rapidly again.
The following morning he was even worse and with no faith in the vets here we took him to a new practice who ACTUALLY listened to me and my concerns and *surprise, surprise* agreed that he was in fact not okay.
The ran several tests and offered a course of treatment with appropriate medications and clear instructions on how to administer them and spoke to me and my cat with love and care as they genuinely wanted to help
help.
We have since switched them to be our primary vet and will no longer be using vets for pets, or should I say trash for pets.
All of this to say that if I had stayed with this vet practice and believed what they told me about him being fine, he would likely have needed surgery by now, or worse...
I am utterly disgusted and seething that this was allowed to happen. I was cut off from speaking during the appointments with interjections of "well I can't see anything wrong" and "he seems fine". How can you possibly know this without asking me more questions and running tests?
I wish I would rate you -5 stars as this was the absolute worst experience of my life watching my cat be in pain for many days unnecessarily (and I have experienced broken bones and torn ligaments in my knee).
If you are even considering going here, I would strong advise against it and going to another vet that is not a big chain all about getting money and providing absolute NO solutions.
You have lost my respect and everyone I know will be hearing about the way you run your practice here.
I am very disappointed to have to leave such a scathing review.
We used this veterinary practice for our kitten (vaccinations, neutering and microchipping), which was all standard. However, we brought him in a few days ago as he had some troubling symptoms and paid £49 to be told after 5 minutes and no tests or anything beyond a basic check that he's fine.
I feel they did not listened to my concerns at all and were eager to get me out of the door. They suggested no tests, only offered pain killers for him which made his symptoms worse as they did not ask me any follow up questions (I now know that he should not have taken this medication in his condition). I knew he was not fine as he was behaving so abnormally and was clearly in pain. So the next day I call again for an appointment only to be told again after a £49 fee that he's fine. And shoved out of the door rapidly again.
The following morning he was even worse and with no faith in the vets here we took him to a new practice who ACTUALLY listened to me and my concerns and *surprise, surprise* agreed that he was in fact not okay.
The ran several tests and offered a course of treatment with appropriate medications and clear instructions on how to administer them and spoke to me and my cat with love and care as they genuinely wanted to help
help.
We have since switched them to be our primary vet and will no longer be using vets for pets, or should I say trash for pets.
All of this to say that if I had stayed with this vet practice and believed what they told me about him being fine, he would likely have needed surgery by now, or worse...
I am utterly disgusted and seething that this was allowed to happen. I was cut off from speaking during the appointments with interjections of "well I can't see anything wrong" and "he seems fine". How can you possibly know this without asking me more questions and running tests?
I wish I would rate you -5 stars as this was the absolute worst experience of my life watching my cat be in pain for many days unnecessarily (and I have experienced broken bones and torn ligaments in my knee).
If you are even considering going here, I would strong advise against it and going to another vet that is not a big chain all about getting money and providing absolute NO solutions.
You have lost my respect and everyone I know will be hearing about the way you run your practice here.
Really caring and lovely group of people. Thank you for your help
Thank you so much to Isabelle for looking after Charley today. Hes had 2 sachets of food & is feeling much better. The best vet I have seen for years x
Excellent experience here with our cat, Noel. The reception staff were friendly and the vet we saw was lovely and took care of Noel so well. Defo making this our go-to vets!
I wouldn't leave any stars if I had a choice. Horrendous experience with this place surgery went OK but the after care was shocking.. cost spiralling out of control and we had no choice but to keep paying or were told that our lil one could potentially suffer.Referred to out of hours at additional costs ( who were amazing) where she was sent home as she didn't need to be there.
I have now escalated this to a formal complaint and unsurprisingly the complaints service vets4pets have found in favour of their vets . I have learnt today that a family friends dog had the same surgery my dog did in October, last week,and this practice we’re willing to charge them the cost of spaying a dog as they said they couldn’t afford it and would have to have their pet put to sleep, whilst I was encouraged to try to take out a Klarna loan and left to pay ten times their costs , so who exactly decides what animal is worth saving in an emergency ! Go elsewhere or at the very least get a second opinion .
Unfortunately my sister In laws cat had to be put to sleep, but the staff were absolutely brilliant, and the little gift they do of your pets paw print in ink and a small vial of their fur. Thank you
I wouldn't leave any stars if I had a choice. Horrendous experience with this place surgery went OK but the after care was shocking.. cost spiralling out of control and we had no choice but to keep paying or were told that our lil one could potentially suffer.Referred to out of hours at additional costs ( who were amazing) where she was sent home as she didn't need to be there.
I have now escalated this to a formal complaint and unsurprisingly the complaints service vets4pets have found in favour of their vets . If you can,always go to an independent veterinarian as these big companies just don't seem to care when people complain. So now contacting the VCMS .
