Companion Care (Peterborough) Ltd

- Several reviewers describe kind, compassionate care, especially around difficult moments. End-of-life support is a recurring strength, with mentions of privacy, time to say goodbye, clear explanations, a candle and poem at reception, and keepsakes such as paw prints, footprints, sympathy cards and a lock of hair. - Clinical care and follow-up are praised in some cases.

Companion Care in Peterborough is a Vets4Pets practice offering a broad range of first-opinion veterinary services for pets. The clinic’s listed facilities and capabilities include digital imaging, an in-house laboratory, surgery, dentistry, a hospital ward and an isolation unit. The practice also states that out-of-hours emergencies are referred to Vets Now Peterborough, and it is listed as a Veterinary Nurse Training facility.

Services

•Diagnostics and imaging: digital X-ray, ultrasound, echocardiography, blood pressure monitoring, microscopy, and an in-house laboratory for biochemistry and haematology.
•Surgery and procedures: soft tissue surgery, orthopaedics, ear surgery, dentistry, and access to an operating theatre.
•Medical and ongoing care: cardiology, oncology, dermatology, nutritional advice, medication and prescriptions. Recent reviews also mention help with an IBD case, including a same-day appointment and follow-up contact to check progress.
•Preventive and routine care: microchipping, cat clinics, a weight clinic, nurse clinic, pet passports, and health plans. Reviews also mention the practice taking time with new kitten owners and answering questions clearly.
•Facilities and support: hospital ward, isolation unit, and out-of-hours emergency referral to Vets Now Peterborough. The clinic is also listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr Seren Cinar (Veterinary Surgeon): thanked by a reviewer for managing a dog’s IBD case, arranging a same-day appointment and checking in afterwards.
•Dr Adela Navarro (Veterinary Surgeon): repeatedly praised in reviews for compassionate end-of-life care, including clear explanations, privacy and support around cremation arrangements.
•Ru: mentioned positively in a recent review for calm, patient handling during treatment for a dog named Dexter.
•Dr Megan Carter (Veterinary Surgeon, Owner): listed on the clinic website as an owner/joint venture partner.
•Mr Joseph (Joe) Wheeldon (Head Nurse, Owner): listed on the clinic website as an owner/joint venture partner.
•Jade Lucking (Senior Registered Veterinary Nurse): website information notes her work with insurance paperwork and her role as a clinical coach for student veterinary nurses.
•Mr Kingsley Fovargue (Senior Registered Veterinary Nurse): listed on the clinic website.

Reviews

Google shows 4.4 stars from 294 reviews. Recent feedback is mixed but leans positive overall.

•Several reviewers describe kind, compassionate care, especially around difficult moments. End-of-life support is a recurring strength, with mentions of privacy, time to say goodbye, clear explanations, a candle and poem at reception, and keepsakes such as paw prints, footprints, sympathy cards and a lock of hair.
•Clinical care and follow-up are praised in some cases. One owner highlights a same-day appointment for a dog with IBD and says the team checked in afterwards; others describe staff as caring, approachable and good at answering questions.
•Individual staff are mentioned warmly, including Adela, Seren Cinar and Ru, with comments focusing on calm handling, patience and thoughtful communication.
•A smaller number of recent reviews report poor reception experience, delayed callbacks, disputed treatment decisions and concern about costs, including one complaint about being asked for payment during a euthanasia appointment.

Reviews for Companion Care (Peterborough) Ltd

Note: Showing the 10 most recent Google reviews out of 294 we track in total. Recent reviews may not be representative of overall sentiment.

Adam Tilley

1 month ago

I was stood waiting for nearly 5 mins before she one attended the reception. When the lady attend the reception, she did not acknowledge me and left me waiting. Another client arrived after me and was spoken too. It was not until the gentleman arrived I was seen too.

Donna Walker

2 months ago

Ru provided treatment for our dog Dexter today, Ru was so calm and patient with Dexter and provided great service, thank you Ru 😊

Yasmin Rogers

3 months ago

Linda Irvine

4 months ago

Great staff, caring and understanding. Would definitely recommend.

Kristy-Lee Maples

These vets have been great with my dog Ralph, who was last seen by them last week after I needed a same day appointment for his IBD issues. Quick, efficient and they kept in touch to see if he was improving with the provided treatment plan. Also the companion care monthly plan they provide is great also and I highly recommend it. Thank you Dr Seren Cinar & team!

Olga Kolodziejczyk

5 months ago

Absolutely useless with no knowledge of what they doing!!! Charges me for £250 for castration and they not sure they did it, also she said there was 2 vets on that operations. How stupid they have to be there and who give them diploma if they don't know nothing. They want send a probe to lab to check what is what they cut off from my cat, because they don't know what they cut 🤡🤡🤡and its cost another £200. They are absolutely scammers and I would not recommended this place to anyone.

Paul Stacey

We have been with companion care for the best part of 14 years and they’ve always been brilliant and tentative to our dogs and cats from bringing them into the world, helping when they are poorly to being so caring and compassionate when some have passed. We will always use them and we cannot fault any of the staff.

Pete Chadwick

6 months ago

Many thanks to Adela and all at companion care...After the painful decision to have our Titch put to rest, we were so emotional today to receive a sympathy card,lock of his hair and footprints..Beautiful touch,thankyou.. Pete and Elaine Chadwick

Peter Holgate

7 months ago

I do not want to put anyone down about working with animals. But my experiences with these is poor and moving my dogs away. My 9 year old boy went in after he stopped eating. 3 months prior we were told he had parasites. First comment we got was he is 9 yrs old, what is that even meant to mean. They tested his poo and it was parasite free. The vet said she was not convinced and we had to spend a fortune on several powders and tablets and then some liquid to inject into his mouth. We tried to put the liquid in but he attacked us, he was not letting anything near his mouth. He also knew the medicine was in the food. He then stopped eating the small amount he was eating. We took him back as he was losing weight and we were told to just keep giving him the tablets and try and get the medication down. We tried and he was literally going to bite us, he was teeth out and snarling. We called to ask for help, noone called us back. Vet wasnt in one day and then the next noone called until the end of the day after 4 chasers. We literally had medicine we could not give him and told to wait 3 days see how he gets on. We decided as he was not getting better and we couldnt medicate to take him to another vet. The instantly found masses on near his Splein or liver and booked him in for an operation. This is now possibly 4 months down the line and then 4 weeks since our appointment with him when no improvement. Really annoying experience for our pets and now out of pocket 300 quid for medication which could have done without now he has to have an operation. ** In reply** We said 3 times that he is not eating, he is scared and wont allow us near his mouth and was bearing his teeth with us and he is losing weight. The response i got on the phone Go buy some paste and give him 4 days to see if hes any better Completely ignoring he is not eating and we cannot go near his mouth as hes scared and was growling at us and the teeth bearing. He has gone onto Pallative care as his cancer spread and and nothing could be done as it has attached his Heat. The parasites that were prescribed back in April were not and he was fit and healthy then, leaving him for 5 days with no help also was not an answer. Whilst Im trying not to be critical, I spent over 500 on parasite treatment for a cancer. All about profit and so I lose 700 pound and my dog. Luckily the fantastic vet I found charged half the money for MRI scans, X Rays, treatments. And yes I do think the slack work here has caused this to spread. We found an amazing vet and wish we had gone there in April when he started and it may have been operable. They put my dog down with dignity, told us to go home and discuss what we want to do and then we can pay once we have decided and not shove a card machine under our noise. Stamford were amazing. Money over your companion sadly.

Alex Beckett

excellent service from the vets, took the time to get to know me and my kittens as well as answering all of my questions, rest of the staff were friendly and approachable too