Pengelly & Mizen Veterinary Surgeons

Pengelly & Mizen Veterinary Surgeons describes itself as a mixed practice offering a “complete healthcare service,” and it also advertises consultations included as part of a Pet Health Club® Plus plan (exact plan terms beyond this aren’t stated in the available site summary). Provided clinic data also lists it as a veterinary nurse training facility and as offering emergency veterinary services (24/7 or extended hours).

Recent reviews most often describe a friendly, welcoming front-of-house experience, with specific examples including same-day appointments and careful handling of anxious pets around procedures. One recent review, however, reports a serious concern about being scared by a heart murmur diagnosis and being quoted over £2,000 for treatment including dental extraction—then getting a different assessment elsewhere—so owners may want to ask questions and clarify the basis for diagnoses and estimates.

Services

Evidence from the provided data and latest reviews mentions

• •Emergency veterinary services (24/7 or extended hours) (listed in clinic data; no further detail provided on how this operates).
• •Veterinary nurse training facility (listed in clinic data).
• •Consultations included with a Pet Health Club® Plus plan (website snippet; inclusions beyond consultations aren’t specified).
• •Dental care mentioned in multiple contexts
• •Teeth cleaning under anaesthetic (review describes a dog’s dental procedure).
• •Dental extractions / “rotten teeth” (reported in a negative review as part of a proposed treatment plan).
• •Dental surgery is mentioned (cat) but the procedure described as successful took place at a different practice, not here.
• •Sedation prior to anaesthetic for a nervous dog, with the owner allowed to bring the dog’s bed and stay nearby during settling (review detail).

Pricing

• •One reviewer states they were told treatment would cost “over £2,000”, alongside extraction of some rotten teeth (reported as an estimate they received here; this is a single account and disputed by that reviewer after a second opinion elsewhere).

People

• •Theo (vet; role implied by the reviewer): described as doing a consultation for a nervous dog and following through on a plan to reduce stress—sedating the dog calmly in the dog’s own bed before anaesthetic, and returning the dog to the owner within about an hour to wake up quietly.
• •Sylvia (role not stated): described by a long-term client as doing “most of the caring” for their dogs over many years.
• •Remco (role not stated): mentioned by name as “always lovely” by a long-term client.

Reviews

4.6 stars from 481 reviews. “”

• •Warm, welcoming service is repeatedly mentioned (“friendly,” “chatty,” “welcoming”), including by people attending recently.
• •Access and responsiveness: one reviewer specifically reports getting a same-day appointment.
• •Handling anxious pets around procedures: a detailed account describes careful planning around a dog’s separation anxiety, including sedation before anaesthetic and an owner-focused approach to reduce stress.
• •A notable negative outlier raises concerns about diagnosis and cost: one reviewer reports being told their cat had a heart murmur and being quoted over £2,000, then receiving a different assessment at another practice; this conflicts with the many positive accounts and is the clearest point of disagreement in the available reviews.