Peterborough Vets4Pets Ltd

- Feedback is mixed, with positive comments praising caring, friendly vets, a clean clinic, and good results for some cats, including a successful outcome for an eye infection. - Routine care is mentioned positively by some owners, including a kitten healthcare plan, cat neutering, and a reviewer who felt their pet was comfortable during treatment. - The most repeated negative theme is reception experience, with several reviewers describing the front desk as rude or unwelcoming, and one owner saying a promised call-back for treatment advice never happened.

Services

•General veterinary care for common pet health issues: Owners mention appointments for illness and injury, including a cat eye infection that reportedly improved after treatment, and a dog seen for pain, fever and skin problems. Reviews also mention routine procedures such as cat neutering.
•Preventive care and pet plans: A kitten healthcare plan is mentioned, including vaccinations and worming, and one recent reviewer also refers to a pet plan at a good price.
•Routine support and advice: Owners mention being able to contact the practice for treatment advice by phone, although one reviewer reports that a promised call-back did not happen. A review also refers to a microchipping visit.
•End-of-life care: Euthanasia and support during serious end-of-life situations are part of the care discussed by clients.
•Training role: The practice is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner mentions a pet plan at a good price, while others describe medication charges as high, including one comment that prescription items were more than £50 cheaper online and another reporting a £111 consultation that included pain relief and gabapentin.

People

No staff are consistently named across feedback, but Andrea Cavallaro is named in one review concerning an end-of-life complaint. More broadly, reviews describe the vets in mixed terms, with some owners calling them caring, friendly and effective, while others felt they were not listened to or not well supported. The reception team is a recurring point of criticism, especially around friendliness and follow-up.

Reviews

Google rating: 4.3/5 from 498 reviews.

•Feedback is mixed, with positive comments praising caring, friendly vets, a clean clinic, and good results for some cats, including a successful outcome for an eye infection.
•Routine care is mentioned positively by some owners, including a kitten healthcare plan, cat neutering, and a reviewer who felt their pet was comfortable during treatment.
•The most repeated negative theme is reception experience, with several reviewers describing the front desk as rude or unwelcoming, and one owner saying a promised call-back for treatment advice never happened.
•There are also more serious complaints about listening, pricing, and case handling, including concerns about expensive medication, a difficult microchipping experience, and strongly negative accounts relating to euthanasia and a dog later diagnosed elsewhere.

Note: Showing the 10 most recent Google reviews out of 498 we track in total. Recent reviews may not be representative of overall sentiment.

SytherSlicer35

1 week ago

Good service, cut my cats nuts off no problem, he was a big boy too. It looks clean and my cat seemed comfortable, well I'm mean as comfortable as you can be when you have your nut sack snipped off anyway 😂 plus it's just down the road from me so got a pet plan at a good price. I do recommend

WH05DAT LTD

Seemed to have hidden my wife's 1 star review. They didn't really listen to what we had to say about the problems with our pet, visited twice and both times left with "everything seems okay" when it clearly isn't. Found another Vet that actually listens and asks thorough questions to gain a clear understanding of the issue. Oh yeah, when we first came for our pet to get a chip, I understand mistakes happen, but the lady didn't get the chip inside our pet until 3rd attempt. Unnecessary amounts of pain for our pet. Extortionate amounts for medication also.

Maija Mustermane

4 weeks ago

Sam Lord

1 month ago

Barbi Brinkman

Absolutely disgusted with how my daughter was spoken to when she had to take her elderly sick cat in for euthanasia. The vet had not read the notes and said he did not just kill cats! He laughed when my daughter got upset and said he would refuse the appointment is she did not stop disrespecting him. How the hell is someone like that working with animals?! His name is Andrea Cavallaro. I would never take any of my pets to this place. No customer service from the second we walked in. They should be ashamed of themselves, their attitude is disrespectful

Andrea Cavallaro

8 months ago

Eleanor John

9 months ago

HORRIFIC treatment from the vet. Had to get my cat put down and was naturally heartbroken. Where the vet was so focused on making money and seeing as many people as quickly as possible, he let my cat go through much more pain than necessary by making her wait without myself present in the room so that she was on her own and then when it was time he put the needle in without me there and I heard her cry and I wasn’t even there. He then took it out when I complained I wasn’t there for her and then re did it, putting her through more pain. Cannot believe some people can be so cruel. Would not recommend this place at all if you love pets.

Andreia Viegas

10 months ago

Very caring and friendly vets. The only downside is their location. With the restricted parking space access and being right on a roundabout it's hard to get back on the road.

Julie Dibble

All i need for my kitten. Healthcare plan available which includes vaccines, worming etc. Vet a phone call away for advice.

Sonata Sepute

1 year ago

The reception staff are unbelievably rude and give off very unwelcoming vibes. Honestly, 99% of the time it feels like you should be thankful they’re even doing their job