Vets Now Peterborough

- Kind, reassuring staff are a strong theme: many reviewers describe the vets, nurses and reception team as caring, friendly, attentive and professional. - Communication is often praised: several owners mention clear explanations, being talked through options, and feeling supported during stressful emergency visits. - Access to urgent care is valued: recent comments include prompt Sunday and out-of-hours help for cats and dogs, with one reviewer also praising the helpful phone guidance before arrival.

Services

•Emergency and out-of-hours care: The clinic provides urgent veterinary treatment outside normal daytime hours. Recent feedback includes Sunday emergency care for a cat, help for a visiting relative’s dog, and earlier examples such as immediate treatment for an unwell cat and emergency care for a bird with egg binding.
•Consultation and remote support: Video consultations and live chat are listed as available. Reviews also highlight clear communication in person and over the phone, including staff helping owners understand what was happening and what their options were.
•Diagnostics and treatment: Reported examples include blood tests, X-rays, anti-sickness treatment for a dog with gastritis, pain management for fractured ribs, and general anaesthetic care with monitored recovery.
•Patient handling and support: Feedback regularly mentions friendly, considerate staff across the vet, nursing and reception teams, and one earlier review noted a separate quieter waiting area for cats.

Pricing

No published pricing information is currently available for this clinic.

People

•Megan (vet): Praised for being thorough and for explaining things clearly during stressful visits involving a cat.
•Natalya (vet): Previously credited with prompt, knowledgeable care for a very poorly cat, including diagnosis, prognosis and medication to improve comfort.
•Nursing and reception team: Recent feedback speaks well of the nurses and reception staff for being attentive, friendly and helpful during emergency visits, including calm support in difficult situations.

Reviews

Google reviews are 4.1/5 from 362 reviews, giving a solid amount of client feedback overall.

•Kind, reassuring staff are a strong theme: many reviewers describe the vets, nurses and reception team as caring, friendly, attentive and professional.
•Communication is often praised: several owners mention clear explanations, being talked through options, and feeling supported during stressful emergency visits.
•Access to urgent care is valued: recent comments include prompt Sunday and out-of-hours help for cats and dogs, with one reviewer also praising the helpful phone guidance before arrival.
•Cost is the main recurring complaint: multiple reviewers describe the service as very expensive, and a few mention long waits at busy times or frustration with how the visit was handled.

Note: Showing the 10 most recent Google reviews out of 362 we track in total. Recent reviews may not be representative of overall sentiment.

Rowena Hayward

2 weeks ago

Had to take my cat to the emergency vet last Sunday. Excellent service from all the staff, the vet was brilliant and explained everything in a clear, confident and kind manner.

Claire K

No drama, saw our visiting relatives dog and helped with his issue.

Susan White

3 weeks ago

Fran Goff

Outstanding and attentive care from the vets, nurses and reception. One star deducted because we didn’t see the Vet until after the treatment was finished.

leanne

The person I spoke to on the phone was very helpful and directed us to vets now very efficiently once we arrived at vets now all the staff were very friendly, the vet and veterinary nurse was both extremely helpful! Thank you!

David Odlin

7 months ago

Excellent caring service from all the staff a well done and a big thank you

Musion

Bardzo przyjazne miejsce dla każdego zwierzaka, profesjonalna i szybka pomoc, najlepszy weterynarz po godzinach

Edward Hurley

Very friendly and helpful service, but very expensive 🤔

Patricia Hall

One vet for 7 or more patients over 4hour wait I will be changing my vet today cost nearly 400 pound for 10 minutes with vet. Not a great service 👎

Sue North

8 months ago

Service very good and all staff we spoke to were helpful and considerate. Giving us plenty of options. I am unsure why the emergency appointment costs were so high, Although we were told of the cost before we went, It gave us pause for thought as to if it was a cost we could afford and for some people it might mean that their pet does not get the help they need, due to high costs of appointment. Asked if I wanted to claim on insurance would mean still having to pay most of the bill due to excess charges on insurance policy and then having my premiums increase significantly for the following year, due to making a claim. Hence only four stars.